Beautiful Design - Terrible Performance
Submitted by jamesacon -
11/19/2019
Where can I start? When we first purchased the fridge it worked great for about 18 months. Glad we had a warranty or we would've trashed this busted fridge a year ago. First, the ice maker stopped working and in the time it took for the repairman to come out, the motor stopped working. I unplugged it and plugged it back in which seemed to have fixed it for a period of time until the motor could be replaced by the technician.
The replaced motor seemed to have fixed the refrigeration problem but it still didn't make ice. We called the repairmen out again, this time it was determined the freezer door had a gap in the weatherstripping which was causing the fridge to over-work and possibly keep the ice maker from working. A new door later, we still did not have a functioning ice maker and now the water dispenser was not functioning, it was not recognizing that we had changed the water filter.
We called again to have the ice maker looked at and this new issue resolved. It was determined that the assembly for the water filter was the culprit so part was ordered and a different technician came to install it. This technician realized that it wasn't the filter assembly, it was that the fridge thought the water filter hadn't been replaced in over 200 days. This technician also told us the ice maker itself was broken so he ordered that part and returned an hour or two later to install it.
Our extended warranty expired just before the final repair but the long-standing issue of the broken ice maker was originally called in while the warranty was valid so they covered the repair.
Two months later now the freezer is making a loud noise, the lights in the fridge and the freezer don't work, the ice dispenser and water dispenser will only dispense for about 3 seconds per depressing of the lever and our warranty has completely expired.
I'm exhausted with this thing. It is the best looking fridge I've ever seen, really love the grey interior and the 5 drawers but it's just not worth the trouble. We're probably going to be moving on as soon as the freezer finally gives out in a few weeks.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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