Expected more from a Speed Queen dryer
Submitted by DLCRF -
11/5/2024
I was excited to reintroduce Speed Queen back into my life. Growing up, we always had a Speed Queen Washing Machine and Dryer. However, after purchasing my Speed Queen dryer and using it for less than one week, I had an issue with it. The panel showed the door was open when it was not and the extended tumble light was also on; while the dryer was not running. There was also an extremely loud shrieking sound coming from the dryer and the only way to stop it was to unplug the dryer. The dryer was also not heating, but running until it was unplugged.
I called the Speed Queen customer service number and after waiting 25 minutes on hold, the agent told me I needed to contact the place of purchase, which was Abt, in Glenview, IL. I then did so and had to wait over a week for a service appointment.
When the repairman came to look at the dryer, he fiddled with it a bit and was able to get the noise to stop and the dryer resumed heating and the lights went off. He also said it may be a problem with a panel, so we ordered the panel and hoped we would not need it.
It took over 10 days for the part to come in, but the dryer was still working, so we did not schedule service. Two days later, the lights came on again, the dryer would not heat and the shrieking sound returned. I immediately called for service from Abt and they were able to schedule me with only a three day wait, after I pleaded my case and told them I have been having trouble with the dryer basically since I accepted delivery.
During the second service call, the new panel was installed, the dryer heated, the lights did not come on and there was no shrieking sound. I have now been using the dryer for a little over 10 days and so far, so good.
I was very disappointed in this Speed Queen product and am hesitant to recommend your company to family and friends. I am hoping this is the end of my story and I will enjoy many years of a working dryer.
Originally posted on SpeedQueen.com
Yes, I recommend this product
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