Worst water and dryer I've ever owned.
Submitted by BoyWasIWrongToBuySQ -
8/8/2024
Review of Speed Queen products DR5004WE and TC5003WN.
I am very disappointed in the Speed Queen clothes washer and dryer that I purchased about a year ago. I want to return them for a refund.
Here are some of the issues with these machines:
• The washer has destroyed nearly a dozen items of my clothing. I've never before owned a washing that destroyed my clothes.
• The washing does not get enough water out of the clothes when it spins. When I remove clothes from the washer, there is usually a little puddle in the bottom of the tub. When the washer ends a cycle, I can often wring water out of the clothes. If I run a rinse-only cycle and open the lid right after it stops spinning, a shower of water comes down from the top of the tub... all the way around. This water should have drained during the spin. I never before owned a washer that leaves so much water in the clothes. This is probably why the dryer takes three times longer to dry clothes than my previous dryer.
• Quite often, the washer gets out of balance when it spins and bangs loudly against the inside wall of the machine, scaring me half to death.
• Because I cannot control the precise amount of water in the the washer, this machine is using much more water than it should and costing me more money on the water bill.
• Because the soak cycle just sits there and doesn't do any agitating, it's doing a horrible job of cleaning extra-soiled clothes. My previous machine would periodically agitate gently during the soak cycle, allowing the clothes to gently rub against each other or themselves, which got my clothes much cleaner.
• Most of the time the dryer doesn't actually get the clothes dry using the automatic drying sensor cycle. Usually (not always) the automatic cycle will work for the first load of the day. But on subsequent loads, the dryer stops working after a few minutes while the clothes are very damp to the touch. So then I have to use the timer cycles, which is also a waste of time and money because the only choices are 30 or 60 minutes, when I might only need 20 or 40 minutes.
• The dryer squeaked so loud that I had to wear ear protection when I'm in the same room. I had a Speed Queen repair-person try to stop the squeaks. He said he replaced every moving part in the dryer except the drum, and that did not helped at all. I called the repair person again, and when came the second time he noticed some poorly designed brackets on the back of the dryer that were not holding some dryer pieces together. He modified these brackets and that solved the squeaking problem. But this speaks to the general qualify of the machines.
I honestly wish I could return them for at least a partial refund. Speed Queen, can you arrange this... PLEASE!!!
Originally posted on SpeedQueen.com
No, I do not recommend this product
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