Decent oven, but serious issues with touchscreen!
Submitted by MikeyP1 -
8/26/2019
My wife and I really liked the idea of having a smart oven. Unfortunately, we've had nothing but problems trying to connect to the Wi-Fi. Occasionally we are able to successfully navigate the iPhone app for whirlpool, but mostly we can do nothing but turn the light on and off. But, this isn't our main concern.
We believe this oven has a very serious issue in its design. Once we've been baking in the oven, the food sometimes creates moisture that rises and escapes when we open the oven door. That moisture somehow interferes with the touchscreen, making it erratically scroll through random menu options, including turning the oven on and off, changing cooking temps, and other erratic behavior, and further rendering the touchscreen temporarily un-usable. This is a very serious. See my videos-the same ones I've also shared with the technicians that attempted to fix the issue.
We contacted Whirlpool about these issues multiple times since we closed on our (new construction) home in December 2018. As of today (8 months into our new construction adventures), we have a second oven installed by Whirlpool that gives us the SAME issues and have still had numerous technicians try to navigate the driving cause of these issues. The appliance techs point fingers at the electricians, and the same vice versa.
We're at a loss and not sure this will ever be resolved. My wife and I firmly believe this is a design flaw and not an electrical issue with our home. We've had the power company and independent electricians do the appropriate tests-all signs point to the oven, not our electricity. Our confidence is completely diminished in this ever being fixed.
Do not buy this oven unless you want a headache, wish to stay on hold with customer service for an hour or more, spend loads of time re-explaining yourself, or incur lots of wasted time getting the "run around."
If and when Whirlpool decides to "own" these issues, I'll be happy to provide an update.
Good luck with your purchase!
https://youtu.be/cFMYjTU6h-g
https://youtu.be/mMuB7aPPvfs
https://youtu.be/kh9fF4x0kCU
Originally posted on Whirlpool.com
No, I do not recommend this product
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