Worst refrigerator ever. Freezes fresh food. Loud.
Submitted by richard1234123 -
9/18/2019
I bought this from Costco. After owning for a few months, I noticed things freezing in the crisper drawer. Put i digital thermometer and it was registering 31-32 degrees. Service came out, blamed it on my thermometer (his $5 analog was better than my $30 digital). I also complained about the noise level registering 53+ decibels and continuous running. All normal according to him. Bought analog thermometer from Amazon and set it refrigerator. Now registering upper 20's and lower 30's. Put a glass of water in the refrigerator and it froze Call service again. They acknowledge that it should not be freezing. Also acknowledged the noise seems higher than normal. Three service calls later,1.replaced evaporator fan in refrigerator, 2.replaced evaporator fan (again) , change thermistor in ref, changed evap fan in freezer 3.)replaced main board. Freezing stopped for about two weeks but called them again because of noise and oscillating sound (new). Service can find no problem (my ears vs his). I showed him decibel reading of 53+ on my sound app (also showed him this previously). He talks to whirlpool tech support and now tells them he DOESN'T think its loud, and declares no problem found. Advises me I may be billed $130 for no problem found service call (was a problem before, but if you cant fix it just declare it no problem). Next week, water starts freezing in ref. section. again. Went to Costco where they have the same model on the floor and running. Took decibel reading there-55db ambient noise, 63db reading in the freezer section, door open, light button pushed in. Came home-ambient 36db, 70db in freezer. why is mine 7db higher with lower ambient noise?? makes no sense. Call service again for ice problem, they acknowledge ice problem. I show him the db readings, he says the noise is subjective.Uh, no thats why i took the readings-to take the subjectivity out of it. He talked to tech support, they suggest placing a "reading" thermometer. Comes out again, puts in therm, comes a week later and takes it out. Get notification that yes it shows 32 average temp when set at 38. They will come out (tomorrow) and replace the OTHER thermistor (the one the service guy knew nothing about.) Noise problem still not addressed. On hold with Whirlpool to see what they are going to do about the noise. It seems to be known problem about the noise although many report it to be quiet-mine certainly is not. Whirlpool and the service company are quick to tell me that if they send someone out and there is no problem there will be a charge of $130. I suggest to let me tell them the problem and let them decide if it is a problem and if it is to send a service person. They cant do that they say. Only the service person at his sole discretion can determine if its a problem. Catch 22. I suggested a couple of times that OK if i agree to pay $130 if no problem is found, then they pay $130 if a problem IS found. Of course they wouldn't have anything to do with that. My time for 8 service calls is not important I guess. Just off the phone with whirlpool they are going to escalate this internally. I'll see what happens.
Originally posted on Whirlpool.com
No, I do not recommend this product
|
